Our Consultants

KPJ Ampang has a reputable team of more than 70 resident, sessional and visiting medical consultants who are well-qualified and experienced in their respective fields. They are fully backed and supported by highly-skilled, dedicated and seasoned staff in various disciplines.

The medical consultants, nurses and paramedical staff are carefully assessed and selected based on their expertise and commitment toward delivering personalised healthcare services to our patients. With over 260 beds, patients can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients.

What Have We Achieved?

KPJ Ampang was the 1st private hospital in Malaysia to be accredited by the Malaysian Society for Quality in Health (MSQH) in the year 2000 for a three-year term and has sustained its commitment toward quality healthcare for seven (7) consecutive cycles by obtaining a 4-year MSQH accreditation status in the year 2020, which lasts till 2024.

Furthermore, KPJ Ampang is also a Joint Commission International (JCI) accredited healthcare institution since 2012. There are over 350 standards and 1000 measurable elements to be fulfilled to obtain the gold seal of approval from the Joint Commission. JCI is a prestigious accreditation in improving the quality of healthcare services and patient safety, which covers both the clinical and non-clinical aspects of the healthcare institution. KPJ Ampang currently holds the third cycle gold seal of approval.

In 2018, KPJ Ampang was awarded the Planetree Gold certification by Planetree International in our excellence in Person-Centered Care hospital in the Southeast Asia region. Planetree is a concept guided by ten (10) components of person-centered care, representing the patient's voice and assisting healthcare providers in engaging with patients and family members. KPJ Ampang received the "Planetree Affiliated" status for actively practising all Planetree components: human interactions, human touch, nutrition and nurturing, healthy community, architecture & design, information and education, healing arts, social support, complementary therapy, and spirituality.











With all these awards and accreditations, KPJ Ampang's ultimate goal is to adhere to patient safety goals. We aim to ensure our patients are always safe in our premises while receiving their medical treatment and care by observing the six (6) core principles of patient safety goals and simultaneously providing them with the best patient (customer) experience.

Our patient experience journey begins from the moment they step foot at our doorstep. They are greeted with a warm welcome by our seasoned and friendly customer service personnel, who then assist the patients to their desired destination, such as to the specialist or the Premier Wellness clinics. Then the patients are directed to the respective services such as the laboratory or the diagnostic and imaging services and finally to the pharmacy to collect their medications as prescribed by the medical consultants. Whether pre- or post-COVID 19, we continue to provide an excellent customer experience by providing complimentary drinks during peak hours, complimentary upgrade of rooms, get-well-soon bouquets, birthday hampers, balloons for the little ones, and many more. We even provide transportation (if needed) for discharged patients, drive-thru medication pick-up, and home medication delivery services.

Moreover, follow-up calls are made to every patient within 48 hours, whether they are treated as outpatient or inpatient. Food and beverages are provided during the stay, with a dietary menu suitable for the patient's medical condition and nutritional needs. Patients in the premier ward will have their meals served by the dedicated butler to cater to their dietary needs, resulting in some patients calling the hospital their second home.

Patients are always encouraged to provide feedback and suggestions to us for our continual improvement in quality care. One of our approaches is through direct communication with patients through verbal or written modes. We are committed to hearing their concerns and suggestions, and our proactive actions ensure our patients get the best treatment possible. This approach has increased the patient satisfaction index, evident through the monthly patient survey activity results.