Wise Channel International Limited
Awards:
2021
Company details
Address
Rm.S, 10/19.,
Kwun Tong Industrial Centre,
Kwun Tong, Kowloon, Hong Kong
Rm.S, 10/19., Kwun Tong Industrial Centre, Kwun Tong, Kowloon, Hong Kong
Industry
Info
Vision
Info
Website
Story of our brand from our founder
The origins of our products come from the thought of wanting to help my friends who are suffering from breast cancer. The treatment caused their health and bodies to be very weak and malnourished.Fortunately, I happened to be on a business trip to Taiwan and met my friend who is a food extracts professional, who mentioned that milkfish is a good source of nutrition when it is taken as a supplement.
I was astonished by this and wondered if he would help extract the essence of milkfish for my Hong Kong friends who were suffering from malnutrition due to cancer, hoping it will help with the conditions by providing an extra source of nutrition to them.
Within the first few weeks of consuming the milkfish essence, both of my friends’ health showed signs of improvement, which led to the idea of sharing this valuable resource with more people in need, thus, “Royal Essence” was born.
Wise Channel Intl Ltd.
We envisioned ourselves becoming a leader in the natural extraction industry with the purpose of providing dietary supplements to facilitate a healthier lifestyle throughout society.Our company values dedication, integrity, and our consumers.
We are committed to both our trade partners and consumers, to ensure our products meeting customer’s needs and satisfaction through putting great efforts into product development.
In addition, our engagement with trust is enhanced by sharing the source of the ingredients with our consumers, allowing them to have the peace of mind to consume our products.
More importantly, we are not just selling products to customers but also treat them as our friends. We want to go the extra mile to care for our consumers by building a relationship with them. Our customer service will follow up and understand the needs of regular customers, while also providing advice and following up with the users’ health progress. With that, we would tailor different gift boxes for special occasions or plans for them to suit their needs in having a healthier life.
Last but not the least, we are lucky to have good trade partners that they are part of the best customer service team, they provides guidance to consumers on our products at retail stores after our product training, as well as helping us build a connection with our consumers, which is another key factor to having a successful customer service.
Direct or indirect consumer dialogues will let us learn how to continuously improve customer experience.
Original
Original intention... of our products are helping my friends who are suffering in cancer treatments with weak condition in 2017. Two girlfriends suffered from breast cancer at the same time. They were both about 40 years old, their condition was worst during the chemotherapy, they became undernutrition with weaken body, their family were increasingly worried.I happened to be on a business trip to Taiwan and met my friend who was professional in food extracts. He mentioned that milkfish was good source of daily supplements, I suddenly wondered and asked him to help extract the essence of milkfish for my friends to bring back Hong Kong. He had made one month’s serving for both of my friends. After a week, amazingly both of my friends became more active to visit the park and slowly increase their exercise volume. I asked a Taiwanese friend to produce another half a year's servings quantity, both came to me if I should share this good thing with more people in need, and our baby of Royal Essence was born.
Sandy Chau
Founder of Royal Essence
Wise Channel International Limited is the brand owner of Royal Essence, we envision ourselves as the leader of natural extraction industry. Caring for healthy life and creating a caring society is our company purpose,
our value is to be dedicated, respect and enjoy our work, be a conscience entrepreneurship to contribute to society. Advance with time to have life-long learning is key for our sustainable growth!
Our dedication to both of our trade partners and consumers, with great efforts on products developments to ensure our products meet customer’s needs and satisfy their taste expectation simultaneously. To guard from the source and share the source of ingredients with consumers have found peace of mind to consume our products and which enhance our engagement with trust.
Quote
Our personal engagement has facilitated the delivery of total experience, caring makes differences from selling, personal touch with each consumer is unique.
Each will have customer service person to follow up and understand what are their needs to consume our products and who is the user of product after receiving orders, provide advice and follow up with their health progress. We know our consumers and they know us; extra miles of caring can build up the truly relationship with our consumers and gain new ones from them. Happy surprises to our consumers are always! Based on our knowledge of their needs, we have tailored different gift boxes or presentations for them, whether she is a pregnant mom or cancer patient or an old lady or a birthday gift. We are not just selling products but caring them as our friends. We are so happy to receive phone calls or emails from our consumers to tell us that they are delighted! Each recognition means everything and to motivate us to do better!
Each will have customer service person to follow up and understand what are their needs to consume our products and who is the user of product after receiving orders, provide advice and follow up with their health progress. We know our consumers and they know us; extra miles of caring can build up the truly relationship with our consumers and gain new ones from them. Happy surprises to our consumers are always! Based on our knowledge of their needs, we have tailored different gift boxes or presentations for them, whether she is a pregnant mom or cancer patient or an old lady or a birthday gift. We are not just selling products but caring them as our friends. We are so happy to receive phone calls or emails from our consumers to tell us that they are delighted! Each recognition means everything and to motivate us to do better!
We are lucky to have good trade partners, they are one of our best consumer service teams, retailers could provide advices on our products after our training, consumers could build up the true relationship with our brand and the store, this is the key success of customer service experience, all consumer dialogues direct or indirect with us will allow us to listen and learn what you expect from us too!
