Who’s the best Judge of your
Customer Experience ?
Your customers, of course!
That is why CXP Best Customer Experience Awards™ 2022 is judged not by industry peers, ‘gurus’ or consultants, but by your own customers.
The result is not only an endorsement of your company as a leader in customer experience, but also an important feedback loop on your CX
performance.
The CXP Velocity Model™
- The next level in validation of your customer experience practices
- Measures CX across four dimensions
- Your results are rated against industry average, and adjusted based on physical site audit
Who’s the best Judge of your
Customer Experience ?
Your customers, of course!
That is why CXP Best Customer Experience Awards™ 2022 is judged not by industry peers, ‘gurus’ or consultants, but by your own customers.
The result is not only an endorsement of your company as a leader in customer experience, but also an important feedback loop on your CX
performance.
The CXP Velocity Model™
- The next level in validation of your customer experience practices
- Measures CX across four dimensions
- Your results are rated against industry average, and adjusted based on physical site audit
Deployment
Surveys are deployed to participant’s active users guided by CXP Velocity Customer Selection Guide to ensure robustness and representativeness
Validation surveys are conducted by appointed research firm to reduce incidences of internal bias.