About Us

Building townships since 1979, Tropicana has broadened its position from a resort-style developer to a sustainable community planner anchored on its 8 distinct development DNAs and 3 ESG pillars - People, Planet & Partnership. Our design approach focuses on indoor and outdoor spaces that are in ecological and aesthetic harmony with their surroundings. Moving forward, we will also introduce smart homes and adopt ESG best practices in our aim to connect with the communities and forge a sustainable future where all our townships offer a live-work-play-learn-grow environment.

Tropicana Group has diversified business interests in Property Development & Property Management, Property Investment, Recreation & Resorts, Investment Holdings, and more. Over the years, Tropicana amassed a string of successful track record completing over 10 townships and 60 developments, with more than 1,000 acres of landbank to unlock across Malaysia.

Founded in 2011, Tropicana Foundation, the charity arm of the Group has constantly reached out and contributed to the underprivileged community via various charity initiatives and co-partnership CSR programme.

Our Customer-Centric Approach

We embody a customer-centric approach, putting our loyal customers at the centre of everything we do. The key to customer satisfaction is to humanise our businesses by offering quality products and services. We strive to engage with our customers across all key touchpoints – from greeting them in our galleries to interacting with them on digital platforms.

To uphold the customer satisfaction standard, we utilise several tools to obtain feedback which include our annual Customer Experience Survey (CES) as well as rolled out a series of seminars focused on improving the general knowledge and skills of the Tropicana team. Topics for the seminar included Quality of Service as well as an overview of relevant legislature such as the Strata Management Act and Housing Development Act, hosted by external legal counsel and experienced internal personnel.

At Tropicana, we will continue to invest in our product and service enhancements to ensure our customers or property purchasers have the best Tropicana experience, from pre-sale, and aftersales as well as prompt support from our comprehensive Tropicana 360 app. We strive to continuously improve our services through innovative solutions. Through everything, we will always stay true to our mantra, redefining the art of living, the art of engagement and the art of sharing with our customers.