KPJ Puteri Specialist Hospital

Awards:
 
trophy

2021

PPV KPJ MEGA MIDVALLEY SOUTHKEY

Total Vaccinated: 282,428

KPJ Puteri has been entrusted to manage PPV Mega MidValley Southkey which confederation with 7 Southern KPJ Hospital.
Hospital involvement;
  • KPJ Puteri
  • KPJ Kluang
  • KPJ Johor
  • KPJ Batu Pahat
  • KPJ Pasir Gudang
  • KPJ Maharani
  • KPJ Bandar Dato Onn
  • with support MCHM
Period: 19 July 2021 to 15 October 2021
Manpower: +-700 (rotation)
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PPV DRIVE THRU ARENA LARKIN

Total Vaccinated: 19,696
KPJ Puteri also manage PPV 1st Drive Thru Arena Larkin with collaborations with OKU Sentral led by YB Senator Dato’ Ras Adiba Radzi.
Collaborations between;
  • KPJ Puteri
  • OKU Sentral
  • Southern Volunteers
Period: 25 August 2021 to 14 October 2021
Manpower: =-50 (rotation)



1st Food Bank with Petrol Pump & CSR Bendera Putih

FOOD BANK COLLABORATION KPJ x PETRON
KPJ Puteri decided to bring this food bank out of the hospital location by collaborating with Petrol station dealers/owners.
  • The first location with Petron Larkin station started on 24 June 2021
  • This mobile food rack will be rotated on 2-weekly basis to other petrol stations for a bigger community reach out
KPJ HQ propose a similar program with PETRON for a period of 1 month for all 28 Hospitals to take-up and perhaps rotate to other Petrol Stations, if successful.



KPJ PSH HAPPY TO HELP PATIENTS

  • Healthcare is all about human touch, human moments, memories and emotional connection. Hence, with the pandemic situation that affect all sectors, KPJ Puteri committed to ensure our customers have seamless experience and be the talk of the town.
  • They gave personalize customer services such as to solve, assist individual request from beginning to the end.
  • As for this strategy, we come out with the idea of Telemedicine service, Medication Delivery and Drive Thru Medication Service to ensure our customers can get the benefit of getting their needs at their fingertips.


PSH PRIHATIN

  • As customers have more presence, power, and choice than before KPJ Puteri improves the interactions by providing Prihatin Team who gave more personal, relevant, timely and insightful service.
  • They gave personalize customer services such as to solve, assist individual request from beginning to the end. Therefore, delivering consistent customer experience across all touch points is the key element of the customer engagement model.


PSH CELEBRATION

CNY, Deepavali, Father’s Day, Mother’s Day
  • The more KPJ Puteri knows about its current and prospective customers, the more effective we are at delivering relevant offers to them.
  • Birthday celebrations, events during festive seasons, appreciation card, personalized messages and reminders during their inpatient stay gave our customers relevant and positive experiences which increases’ metrics like loyalty and retention.


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DRIVE THRU COVID 19 TEST

  • At KPJ Puteri, we provided Covid 19 Test. Patients can choose for Drive Thru Covid 19 Test or walk in to emergency services.
  • Types of test : RTK-Ag, PCR, Iponetic & QiaStat

CSR

  • Corporate social responsibility is a broad concept that can take many forms depending on the company and industry. Through CSR programs, philanthropy, and volunteer efforts, businesses can benefit society while boosting brands.
  • As important as CSR is for the community, it is equally valuable for a company. CSR activities can help forge a stronger bond between employees and corporations, boost morale, and help both employees and employers feel more connected with the world around them.
kpj puteri my 5

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