Domino's Pizza Malaysia
(Dommal Food Services Sdn Bhd)
Awards:
2021
Delivering more than 1 million pizzas a day worldwide, Domino’s Pizza is the world’s leading and fastest growing pizza delivery company committed to upholding the industry in product quality and operational excellence. Globally, Domino’s Pizza Inc. operates a total network of more than 16,000 owned and franchised stores throughout the U.S. and in over 85 markets. Domino’s internationally ranks in the top five companies in online transactions.
As at Q2 2017, Domino’s Pizza Malaysia is the largest Domino’s market in Southeast Asia and fifth largest in Asia Pacific. Established in 1997, Domino’s Malaysia is managed by master franchise holder, Dommal Food Services Sdn. Bhd. To date, there are 243 Domino’s Pizza stores in the country.
Domino’s Pizza takes PRIDE in its commitment to enrich the lives of customers, employees, partners, shareholders and communities. As one of the most lovable brands in Malaysia, Domino’s Pizza will go the extra mile for your smile as well as uphold its culture to ‘sell more pizza, have more fun’. Embracing the company’s philosophy of smart hustle, Domino’s is committed to provide customers with the ultimate pizza delivery experience, with its product satisfaction guarantee, 30-minutes delivery guarantee and 15-minutes take-away guarantee.
Domino’s Pizza takes PRIDE in its commitment to enrich the lives of customers, employees, partners, shareholders and communities. As one of the most lovable brands in Malaysia, Domino’s Pizza will go the extra mile for your smile as well as uphold its culture to ‘sell more pizza, have more fun’. Embracing the company’s philosophy of smart hustle, Domino’s is committed to provide customers with the ultimate pizza delivery experience, with its product satisfaction guarantee, 30-minutes delivery guarantee and 15-minutes take-away guarantee.
Forging ahead as an e-commerce entity, Domino’s Pizza has led many firsts in its digital platforms. Domino’s Pizza Malaysia has leveraged on the digital world to the best of its advantage and this began when it was certified as the first QSR company to provide an online ordering platform by the Malaysian Book of Records with the launch of its website in 2003. Domino’s Pizza Malaysia’s online ordering platform is also ranked #1 for its online speed of service in the QSR industry.
Domino’s is the award winner of the 2009, 2010, 2011, 2012 and 2016 Gold Franny Award, a distinguished Achievement Award of the International Franchise Association at the Domino’s Pizza Worldwide Rally. In a show of confidence by Malaysian consumers, Domino’s Pizza won Bronze in the “Restaurant & Fast Food” category of the prestigious Putra Brand Awards 2014, silver in 2015, bronze in 2016, Silver in 2017 and Bronze in 2018 and 2019. In 2018, Domino’s Pizza Malaysia launched its brand promise of ‘It’s All About You’, which encapsulates Domino’s commitment to deliver the best in products and services, keeping the best interest of its customers always on the forefront of all its efforts. Domino’s was also awarded Gold for “Excellence in Sponsorship Activation” category for its creative and effective partnership with MASWings in conjunction with its entry into the East Malaysian market as well as Bronze in the “Sports/Esports Marketing” category for Mobile Legends campaign at the Marketing Interactive Awards 2019.