Empowerment is More than a Management Catchphrase | Customer Experience Excellence – The Airbnb Way
This week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...
Read moreThis week we continue to journey through key concepts found in my 10 leadership books by diving back into our ...
Read moreNeglect can feel like a harsh word. It’s easy to think that if we’re neglectful toward our customers, it must ...
Read moreEarlier this month, Daimler AG CEO Ola Kallenius stated the ongoing semiconductor chip shortage crisis will likely continue into 2023. Some ...
Read moreWe all talk about measuring customer satisfaction and comparing it with any indices in the industry. "Is the amount spent ...
Read moreFor retailers, data is both their biggest asset and biggest challenge. It's the key to understanding and engaging consumers. It ...
Read moreThe Hewlett-Packard Company famously referred to as HP, is a multinational enterprise whose main business involved the provision of a ...
Read moreBy Peter Eckert Peter Eckert, Co-Founder and Chief Experience Officer of projekt202 Today, more organisations are recognising experience design as ...
Read moreYou know you need to make changes in the business, but there are competing forces, those that help to drive ...
Read moreThe smartphone industry is massive. Each and every year, the revenue from smartphone sales is about US$400 billion and over ...
Read moreNot quite a decade ago, the potential for defective Takata Corp. air bags to explode in a crash erupted into ...
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