Tag: Innovation

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype ...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience ...

The term "governance" might feel out of place in the context of customer experience innovation. In fact, to some, creating ...

Innovation is essential, but it’s also really hard. The unfortunate truth is that there are more failures than successes in ...

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...

Culture is so important to your business. The right culture is even more important. If you ask me, the right culture is ...

The smartphone industry is massive. Each and every year, the revenue from smartphone sales is about US$400 billion and over ...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning, ...

You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years. ...

In recent months, the Chinese government has spent a lot of time reining in the power of domestic large tech ...