How Companies Are Using Neuromarketing To Their Advantage
About a hundred years ago, companies in the Western world ran into a problem: Consumers had everything they needed. So, ...
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Tag: Featured News
Smartphone Makers Could Dominate The Automotive Industry In The Future
When Steve Jobs announced the first iPhone in 2007 and Google leaned all in on Android soon after, most of ...
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Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit ...
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How to Run an Effective Customer Experience Team Meeting
Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders ...
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Samsung Doesn’t Sell Phones In China, Here’s Why
Samsung's market share in China is just 0.6%. Apart from a few niche models, the world's largest phone maker basically ...
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Southeast Asia Facebook and Instagram Ad Spend Up By 75% – Report
Customer experience platform Emplifi has released its “State of Social Media and CX” report, highlighting key data points for social ...
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Hertz Bankruptcy And Resurgence Along The Pandemic, How It Happened
You may have heard about the rental car company Hertz and its tough journey throughout the Coronavirus pandemic. The 100 ...
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Here’s What Happens When You Focus on Employees to Better Serve Your Customers
You’ve heard it a million times—happy employees make for happy customers. And the majority of business leaders agree: 55% of ...
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The Rapid Growth Of Qatar Airways – What’s Next?
Established in 1993 by the royal family of Qatar, Qatar Airways was relaunched in 1997 and led by chief executive ...
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McDonald’s Launches New Customer Experience Team
McDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants. According to an email ...
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