Tag: Featured News

Banks and financial institutions are finding it hard to compete with newer fintech companies for customer attention. Customers want nothing ...

In a globalized world, companies have to be aware of what their customers want and need in order to stay ...

Even though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...

When startup founders fail, they usually blame the lack of funding. But, according to three recent studies, most startups don’t ...

As customer experience professionals, the work you do to identify improvement opportunities and other initiatives to design and deliver a ...

Most of the world is now seeing the light at the end of this long dark pandemic tunnel.  Will the ...

Over the years, I’ve encountered many CX experts who struggled with convincing their senior leadership to invest more in customer ...

This is the second in a 5-post series. This week we continue to journey through key concepts found in my 10 leadership books and pick ...

I think it’s safe to say that Starbucks is a true love brand, with fans all over the world being ...

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...