6 Ways To Remove Employee Roulette From Your Brand’s Customer Experience
Is the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on ...
Read moreIs the level of experience your customers receive is dependent on which employee they encounter? Are there certain employees on ...
Read moreYou may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare ...
Read moreThe most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves ...
Read moreEven though they are barely known in the West, trip.com (formerly Ctrip) are the biggest travel agency in China with about a ...
Read moreWhat Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There ...
Read moreEvery last person working in marketing and customer experience knows about Walmart founder Sam Walton’s legendary quote: “There is only one ...
Read moreThis is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s ...
Read moreOver the years, I’ve encountered many CX experts who struggled with convincing their senior leadership to invest more in customer ...
Read moreI think it’s safe to say that Starbucks is a true love brand, with fans all over the world being ...
Read more“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and ...
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