Thought Leaders

About Ben Motteram is an unabashed believer that Customer Experience is the last true differentiator. With over 20 years of...

About Passionate about the human promise of the digital revolution, she's keen to play her part by concentrating on what is most...

About Robert Spector is one of America's leading experts on customer experience and employee experience. He is the author of...

About President, ERDM Corp. Author, Voice of the Customer Marketing ERDM conducts specialized CX and Loyalty research to help companies...

About "With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to...

About Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care...

About Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by...

About Brainfood was formed in 2008 by Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement...

About Mike founded StoryMiners in 2002 as one of the world's first story and customer experience design firms. 750+ project...

About Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one...