Thought Leaders

About Annette Franz is founder and CEO of CX Journey Inc. She’s got more than 25 years of experience helping...

About Steven Van Belleghem is a Customer Experience expert who has given more than 1000 presentations at events in over...

About John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he...

About Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of...

About Denise Lee Yohn has been inspiring and teaching companies how to operationalize their brands to grow their businesses for...

About Brad is known globally for his contributions to customer strategy and management. He has worked across 45 states and...

About Jeannie has been described as “a CX influencer you should know,” and her motto “Creating Fewer Ruined Days for...

About One of the world's authorities on customer experience, customer centricity and transformation, Lior Arussy delivers results. His strategic framework...

About Nate Brown is the co-founder of CX Accelerator. While customer service is his primary expertise, Nate is able to leverage...

About A frontierswoman in the Software-as-a-Service Customer Success industry, Kia Puhm  has extensive experience building world-class practices that accelerate business growth.  Prior...