What’s Value Got to Do With It | Team Member and Customer Experience Value
How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote...
Read moreHow do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote...
Read moreIt feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in...
Read moreYou know you need to make changes in the business, but there are competing forces, those that help to drive...
Read more“How can I know if we’re really customer centric?”: It’s a question, I’ve been wanting to address for a while...
Read moreWhat are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve...
Read moreApple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish,...
Read moreA few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your...
Read moreWriting for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more...
Read moreIf it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning,...
Read moreWant to take your company from having good customer service to world-class customer service? Who doesn’t, right? Now, in order...
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