Thought Leaders

One of the most inspiring consequences of the current COVID-19 crisis is the exceptionally high number of initiatives from companies...

Storytelling is the medium through which cultures grow and thrive. From a modern branding perspective, successful storytelling acts as an...

Most industries are currently suffering from the Corona crisis. It struck hard and unexpectedly. We were not prepared for this....

In this time of Coronavirus…let goodness prevail, instead of fear.  Let kindness and grace be our first instinct. Let trust...

We are faced with unprecedented challenges. Not just our organizations, but our whole world. We toss around terms like social...

By now we should all be well aware of what we need to do and avoid doing to stay healthy....

It’s not easy being a manager. Many, many factors are constantly challenging your ability to focus on what’s important. Staff...

Questions that surface often, especially as the customer experience discipline and profession become more widely “accepted” or established in organizations...

Quantum computing promises to completely change our world. Though it still resides in quite an experimental phase, many experts claim...

List three customers you wish you could fire right now. That didn’t take long, right? Firing customers, when all other...