Thought Leaders

How do you create value for team members and customers? In my recently released book titled Stronger Through Adversity, I wrote...

It feels like there have been a lot of plans made…only to be disrupted. There was a brief moment in...

You know you need to make changes in the business, but there are competing forces, those that help to drive...

“How can I know if we’re really customer centric?”: It’s a question, I’ve been wanting to address for a while...

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve...

Apple, the trillion-dollar tech giant, is also a giant in customer service. When my iPhone battery life began to diminish,...

A few weeks ago, I wrote about Seth Godin’s concept of finding your Who, which is all about identifying who your...

Writing for the online magazine Simplicable, technologist John Spacey defines value creation as “any process that creates outputs that are more...

If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning,...

Want to take your company from having good customer service to world-class customer service?  Who doesn’t, right?  Now, in order...