A Rising Investment In Digital Channels And AI To Enhance Customer Experience
Business Wave surveyed over 1,000 global contact center decision-makers in the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark and...
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Building A Customer Experience Program During The Pandemic To Understand Customer Journey
Building a customer experience program during the pandemic is crucial to understand a customer’s journey better. Hence, regardless of the...
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New Platform To Deliver Consistent Customer Experience
Visa recently announced, in collaboration with DigitSecure and HDFC Bank, the first successful live implementation of a PCI certified Tap...
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New Cloud-Based Customer Experience Management Solution For Businesses In The Communication Industry
The communications industry will have a new solution from Oracle. Recently, it has announced its new cloud-based customer experience management...
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Walmart Focusing On Other Ideas To Improve Customer Experience
Walmart Inc has ended its partnership with Bossa Nova Robotics inc to use roving robots to scan shelves and keep...
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Lower Digital Experience Maturity is a Bane to CX in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...
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Retail Prodigy Group And Samsung Working Together To Deliver A Strong Customer Experience
Samsung’s Experience Stores in Australia is now being led by Retail Prodigy Group as the lead operations partner. In a...
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Rapid Digital Migration Has Done Little To The Digital Experience Maturity
According to a new study, produced by Sitecore, Ecosystm, and AKQA, the rapid migration to digital technologies led by the...
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Living Edge Increased Its Revenue To 82 Percent After Transforming Their Online Customer Experience
Living Edge recorded a huge 82 percent revenue increase in the first month after optimizing their e-commerce site in May...
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Contact Centers Have Become The Customer Experience Frontline
Customer-centric organizations’ growth has made delivering effective and efficient customer experience their foundation. According to the “Australia Customer Experience Outsourcing...
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