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The face of business is changing even as we speak and COVID-19 has accelerated this change even further. Like ever...

COVID-19 has caused more damage to businesses than anyone could have imagined. Sales, revenue, finances, cash flow, all have seen...

For the most part, people do not like listening to a telemarketer pitch a product to them; not do they...

The customer experience is ever-evolving. This makes it hard to pin-point exactly what must be done to keep customers engaged...

Got a happy customer who is singing your praises? Then why not give them a megaphone? According to extensive research...

Today, more and more leaders and companies are coming to the realisation that digitisation is the ‘new normal’. This is...

The COVID-19 pandemic has resulted in a global economic downturn. Businesses are shutting down, some even permanently as commerce and...

With Retailers and FMCGs (fast moving consumer goods companies) grappling to come to terms with the impact of the COVID-19,...

Microsoft Corp on Monday said it had won a five-year deal with Coca-Cola Co to supply business software, including its...

In the early days of the COVID-19 pandemic, the big concern was that the lockdowns in China might send a...