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It goes without saying that the Covid-19 pandemic has devastated the global economy. Physical contact has gone out the window...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it...

Savvy marketers are always thinking of ways to get the brand out there. One of the hottest ways to do...

So far, there is no available method yet to predict what the consumer wants in the future. However, some say...

From “Hey Siri” to Tesla’s autopilot, artificial intelligence (AI) is rising in popularity for marketers and sales professionals. It has...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the...

The ongoing coronavirus pandemic has affected the lives and livelihoods around the world. Centre for Public Policy Research, a public...

Many believe the terms “customer service” and “customer experience” are used interchangeably. But, they are not the same thing, but...