Modernizing Customer Experience With The Right Technology
In a search to modernize and increase the customer experience, Athletic pioneer New Balance will introduce Apotos cloud-based apps throughout...
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It Is Important To Measure Services As A Customer Does
At the end of the Gartner Supply Chain Symposium/Xpo Americas, analysts highlighted that supply chains need to consider customer experience...
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Uber Launches Feature In U.S. To Let Customers Reserve Rides In Advance
Uber Technologies Inc on Tuesday said it would roll out a new feature in the United States that will allow...
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Are Financial Institutions Using Its AI Applications To Its Fullest Potential?
Around 94 percent of more than 300 banking and insurance executives agreed in a survey produced by Capgemini that enhancing...
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Ensuring High-Quality Software Will Enhance The Customer Experience
For Toyota Motor Corporation Australia (TMCA), a subsidiary of Toyota Motor Corporation, Cigniti Technologies, a global leader in independent quality...
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Powering Platforms And Building IoT Systems To Enhance Customer Experience
Tuya, the leading global Artificial Intelligence of Things (AIoT) platform, has chosen Vonage, a global leader in cloud communications helping...
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Deliver New And Innovative CX Capabilities To Stay Ahead
Firstsource Solutions Limited and RP-Sanjiv Goenka Group have announced their strategic partnership with Uniphore, the global leader in Conversational Service...
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Do Consumers Prefer Digital Channels? New Findings Say Yes And They’re Here To Stay
New research findings by Qualtrics show that consumers are embracing digital channels post-Covid-19. The global leader in customer experience management...
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A Rising Investment In Digital Channels And AI To Enhance Customer Experience
Business Wave surveyed over 1,000 global contact center decision-makers in the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark and...
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Building A Customer Experience Program During The Pandemic To Understand Customer Journey
Building a customer experience program during the pandemic is crucial to understand a customer’s journey better. Hence, regardless of the...
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