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According to the 2020 State of Customer Service Annual Report by HubSpot, as many as a third of customer service...

Article by Chris Beaudin, director of marketing at Atlatl Software Steve Jobs once famously said, "You've got to start with...

Personalisation is the big buzzword that is circulating among customer experience experts as of late. This is not a big...

The customer experience has become an integral part of B2C businesses. These businesses realise that their customers are willing to...

Every company, without exception, will have its ups and downs. A business crisis is not a matter of ‘if’, it...

COVID-19 has disrupted the global economy, slowed the supply chain to a crawl, and caused many businesses to shut their...

The people of Generation Z live in a completely different world compared to Millennials and the preceding generations. They are...

Article by Epson The customer has become increasingly influential in determining businesses’ strategies and shaping their reputations across the globe....

An excellent customer experience today often involves being able to seamlessly engage customers in a digitally enabled conversation. As such,...

COVID-19 restrictions are easing throughout the world and businesses are on track to reopen. Unfortunately, this does not mean things...