Industry

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...

We have already discussed how self-service systems can help improve the customer experience. Now, we can see that omnichannel retailers...

We humans are generally rather independent and inquisitive beings. As such, when we first come across a problem or issue,...

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...

Maintaining an exceptional customer experience has proven itself challenging over the course of the pandemic, especially since many organizations are...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience...