Industry

The customer journey is a fickle and flexible thing. It can change at any moment, and the changes can range...

According to customer engagement platform, Dixa, brands are struggling to meet evolving consumer demands and expectations. Previous research has already...

According to a new report by Accenture, automakers will need to strengthen their relationships with their dealers if they wish...

Maintaining an exceptional customer experience has proven itself challenging over the course of the pandemic, especially since many organizations are...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience...

I’ve been thinking about NFTs a lot these days, because – though they still very much reside in a hype...

For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience...

A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...

Customer experience is how your customers perceive the quality of their interactions with you. It is the sum of all...

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into...