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The sophisticated combination of strategic program services from Piano, with its end-to-end customer journey strategies, has helped companies reach more...

The COVID-19 pandemic continues to leave its marks on the economy all over the world.  Consumers have less visited the...

Zendesk, a provider of CRM solutions, has entered into a strategic alliance with WhatsApp to enable businesses to connect with...

In a search to modernize and increase the customer experience, Athletic pioneer New Balance will introduce Apotos cloud-based apps throughout...

Tuya, the leading global Artificial Intelligence of Things (AIoT) platform, has chosen Vonage, a global leader in cloud communications helping...

New research findings by Qualtrics show that consumers are embracing digital channels post-Covid-19. The global leader in customer experience management...

The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...

If there is one thing we can take away from the Covid-19 pandemic, it is that retailers are becoming ever...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...

The COVID-19 pandemic has organizations around the globe to shift to digital and remote work. Hence, a leading global Customer...