E-commerce

In today’s digital age, email marketing is one of the key areas that can provide a highly engaging customer experience....

For weeks now, COVID-19 has ravaged economies as nations go into lockdown to prevent the spread of the coronavirus. When...

Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels.Being customer-centric...

As more people are told not to leave their homes thanks to coronavirus shelter-in-place mandates, the nation’s reliance on Amazon...

With Malaysia enforcing the Movement Control Order (MCO) as a result of the Covid-19 infection, Grab Malaysia has taken this...

The Internet has helped open a new frontier in customer experience. After a shaky start, brands have taken to the...

The fastest growing workplace apps and integrations for 2019 featured six data and security focused tools, which were new to...

Asia Pacific is set to surpass North America for the most number of cashless transactions in 2020 with the region...

The Verint Experience Index for Quarter 4, 2019 ranked Amazon as the number one brand for the best digital customer...