Global

The COVID-19 global pandemic will be one of the defining events for 2020. Plus, its implications to our economy and...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...

Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such,...

SMEs in India can now be completely paperless, utilize remote and secure onboarding solution. Mastercard has agreed to partner up...

Cloud communications provider Twilio is making its biggest acquisition to date. The company is paying $3.2 billion to acquire Segment,...

It goes without saying that the Covid-19 pandemic has devastated the global economy. Physical contact has gone out the window...

During this COVID-19 pandemic, businesses need to be able to move faster and respond to changing market dynamics. Hence, many...

Do you recall the last time a customer came to you with a disastrous situation. Did you think that it...

As the COVID-19 pandemic hits every part of the world, wave after wave, it has changed the way we do...

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you...