Global

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...

When trying to market a product to new customers, your first instinct might be to espouse as many virtues that...

To many around the world, shopping can be therapeutic. That is until customers reach the queue for the checkout counter...

Retailers would usually look upon the year-end with great anticipation. No one can blame them, as said season has generally...

When we talk about retailers, only a few specific brands come to mind. The unfortunate truth is that many of...

Businesses have come to realise that a strong and impactful customer experience can hold a lot of weight in the...