Global

For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining...

The year 2020 is definitely the year that we will remember for years to come. The COVID-19 pandemic has brought...

From its recent report, North Lane Technologies revealed that by removing unnecessary points, businesses could improve brand perception and increase...

For years, many businesses are adapting to digital. But then, the COVID-19 pandemic happened. So, digital transformation is a matter...

According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding...

The sophisticated combination of strategic program services from Piano, with its end-to-end customer journey strategies, has helped companies reach more...

The findings of new research from Mitel, a global business communications leader, give promising signs for customer experience (CX) and...

The COVID-19 pandemic continues to leave its marks on the economy all over the world.  Consumers have less visited the...