Global

Greenwashing was never a cool move to begin with. Now, the law is coming to get companies with eco-friendly products...

Customers still favors interaction with a human rather than any automated customer service technology, says survey.

Conversational artificial intelligence is the next big thing to improve CX, but it's going to take serious investment.

The edge needed for a customized CX strategy can be broken into a few critical pillars, listed here.

Every single day, businesses and organizations enable conversations between employees and customers. Companies provide an experience throughout every aspect of...

The Covid-19 pandemic has certainly changed the dynamic by which customers do their shopping. Consumer habits across the globe have...

With a new year comes new aspirations and goals. Unfortunately, planning new goals may be rather difficult for some businesses...

2022 is here, and with it comes new ideas and opportunities. If it hasn't already been done, now is the...

Would that be by cash, card or a handful of equal payments over a few months? Starrie Lee, 23, opted...

E-commerce retailers are at risk of losing over $20 billion in 2021 due to online fraudulent activities, a Juniper Research report...