General

So far, there is no available method yet to predict what the consumer wants in the future. However, some say...

Most businesses are always looking for ways to improve the customer experience. But, no matter how many platforms that you...

From “Hey Siri” to Tesla’s autopilot, artificial intelligence (AI) is rising in popularity for marketers and sales professionals. It has...

Marketing campaigns are a core part of the customer experience. If a brand want sot stand out in a crowded...

It’s safe to say that 2020 is not our year. That nasty virus has sure thrown a wrench in the...

The ongoing coronavirus pandemic has affected the lives and livelihoods around the world. Centre for Public Policy Research, a public...

Customers expect a seamless brand experience, especially now during the trying times of COVID-19. Consumers are forming brand new expectations...

It is a given that poor customer experience and customer service means that consumers will be driven away from a...

Forrester has recently unveiled the touchless version of FeedbackNow, a real-time CX data collection solution at the point of experience...

Creating a strong base of loyal customers is important to any business. While it essential for a business to treat...