General

Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...

PWC Consumer Intelligence revealed that as technology advances, companies had lost the human touch of customer experience. Hence, in another...

ClearSale has published a detailed review of its five-country consumer behaviour study conducted by Sapio Research, entitled 2021 Global Ecommerce...

Finally, we can see the light at the end of the tunnel when governments get the first batch of the...

According to a survey by consulting firm EY, despite salaried professionals’ incomes are unaffected by the pandemic, they took a...

The year 2020 is behind us now. And it’s time to look forward to what 2021 will bring for us....

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its 2021 Customer Experience Imperatives, a guide to...

Businesses have seen a significant increase in e-commerce delivery as the COVID-19 pandemic has changed consumers’ spending behavior. As 75...

Marketers should know how to invest in digital solutions to engage with customers both in the short and long term....

The rapid migration to digital technologies driven by the pandemic has done little for digital experience (DX) maturity in the...