General

Loyalty programs are loved by customers and companies. Nearly 75% of US adults online belong to at least one loyalty...

The need to incorporate digital technologies into all aspects of a market has intensified in the past year, allowing for...

Customer experience has now become one of the most critical differentiators on the market. From acquiring and maintaining customers over...

A business can provide excellent customer experiences when it generates new customers and expanding existing users' consumption. Customers will feel...

Nothing stays the same for a long time. One of the significant events in 2020 proved that to be true...

The COVID-19 pandemic is the event that defined 2020. For businesses, this event had radically changed consumer behaviour. Hence, they...

Nowadays, smartphones have become part of our life. We use the device for work, shopping, and entertainment. Hence, for many...

Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...

PWC Consumer Intelligence revealed that as technology advances, companies had lost the human touch of customer experience. Hence, in another...

ClearSale has published a detailed review of its five-country consumer behaviour study conducted by Sapio Research, entitled 2021 Global Ecommerce...