General

Customer experience and digital transformation are two concepts that we have been hearing about for years. But, in many organizations,...

When talking about products and services, there are many options that customers can choose from the company. However, they still...

Customers have the prerogative to choose your brand and bring success to the company. Or they can go to the...

A software platform for digital customer experience is a technology solution that helps organizations to assess, manage and optimize digital...

Consumer behaviour has changed drastically as a result of Covid-19. Within the span of a few short months, Spending across...

2020 has certainly been a very memorable year, albeit for all the wrong reasons. The Covid-19 pandemic has served as...

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey,...

Many customers have fallen out of the habit of doing business; no small thanks to the Covid-19 pandemic. As such,...

It seems like we are far from seeing the light at the end of the tunnel surrounding the global pandemic....

2020 has been a year full of unprecedented events that we will remember for years to come. However, the event...