Facebook’s Rebrand Has a Fundamental Problem
A couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...
Read moreA couple of weeks ago, Facebook CEO Mark Zuckerberg announced his company is changing its name to Meta. The rebrand has been...
Read moreIt’s that time of the year again when folks are looking for predictions about what customer experience will look like...
Read moreCreating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program....
Read moreWith a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into...
Read moreIt appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming...
Read moreYou may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare...
Read moreWhat are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the...
Read moreThe statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this...
Read moreThis week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick...
Read moreThe most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves...
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