Customer Experience

The year 2020 is definitely the year that we will remember for years to come. The COVID-19 pandemic has brought...

From its recent report, North Lane Technologies revealed that by removing unnecessary points, businesses could improve brand perception and increase...

For years, many businesses are adapting to digital. But then, the COVID-19 pandemic happened. So, digital transformation is a matter...

Aceyus Inc., a leading provider of customer engagement solutions specializing in data processing and monitoring at the enterprise level, is...

Payment processing is a key enabler for any company. Thanks to the pandemic, digital payments have shifted from a nice-to-have...

According to a recent report by Deloitte, banks in the Middle East and around the world have been racing to...

Consumers are on social media almost all the time, making conversation as the new marketing. Hence, L'Oreal revamped its approach...

Disruption was the 2020 trend for us all and there was no exemption for manufacturers. The pandemic and the economy...

According to Forbes, 86 percent of consumers said they are willing to pay more for a great customer experience. Plus, another finding...

Nearly half or 41 percent of U.S. shoppers see human contact as an essential component of the retail shopping experience,...