Maximise Data For A Robust CX In 2021
Last year, industry professionals spent time and effort figuring out the uncertainties surrounding retailing because of COVID-19. Some organisations have...
Read moreLast year, industry professionals spent time and effort figuring out the uncertainties surrounding retailing because of COVID-19. Some organisations have...
Read moreThe global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...
Read moreEasySend, a no-code platform for building and optimising digital customer journeys, is making its move into the Japanese insurance market....
Read moreSince WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...
Read moreFinally, we can see the light at the end of the tunnel when governments get the first batch of the...
Read moreCustomers use various channels such as surveys, email, and social media to communicate with brands. It is surprising to see...
Read moreMost customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do...
Read moreFor almost every business around the globe, this year was a challenge. When more professionals have started looking at digital...
Read moreFor the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers...
Read moreSeamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining...
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