Customer Experience

Last year, industry professionals spent time and effort figuring out the uncertainties surrounding retailing because of COVID-19. Some organisations have...

The global Zendesk Customer Experience (CX) Trends Report 2021 shows that customer experience is increasingly crucial to business success. The...

EasySend, a no-code platform for building and optimising digital customer journeys, is making its move into the Japanese insurance market....

Since WhatsApp released its new terms of service, many users are not happy with it. The instant messaging app seems...

Finally, we can see the light at the end of the tunnel when governments get the first batch of the...

Customers use various channels such as surveys, email, and social media to communicate with brands. It is surprising to see...

Most customer experience efforts are focused on getting customers into and through the sales funnel. However, a company can do...

For almost every business around the globe, this year was a challenge. When more professionals have started looking at digital...

For the past few years, omnichannel marketing is one of the marketing concepts that have transformed theory that most marketers...

Seamless digital interactions and a renewed emphasis on the brand in this pandemic is essential for engaging customers and sustaining...