Why Participate?


Validate, validate, validate!

Even if you have a real-time, 24/7 feedback loop on your CX; it is important to constantly look from outside-in for a validation of those scores. What if your vendor and system got it wrong?
The CXP Velocity Model ™ is a low-cost and effective validation of your own metrics.

Independent, Third-party Endorsement

Nothing says customer excellence better than an independent, third-party endorsement of your customer experience. This goes beyond testimonials to a competitively won endorsement of excellence

Celebrate Your Achievement

CX excellence is a team effort. Indeed, organisations with great CX is the result of organisational culture and conscious, sustained efforts. What better way to celebrate your every victory with the industry’s first CX award judged by your own customers?

Measure and Benchmark against the Best

What gets measured gets done. More importantly, it is crucial to look at your own performance against that of the industry and peers. As a regional, and cross-industry Awards, this program help you measure and benchmark against the best!

The World Must Know!

Great CX speaks for itself and almost inevitably results in better business performance. But why not accelerate and amplify that through a competitive awards that’s also backed by a leading CX portal and Asia’s largest B2B media group? The world must know!
 

Why Participate?


Validate, validate, validate!

Even if you have a real-time, 24/7 feedback loop on your CX; it is important to constantly look from outside-in for a validation of those scores. What if your vendor and system got it wrong?
The CXP Velocity Model ™ is a low-cost and effective validation of your own metrics.

Independent, Third-party Endorsement

Nothing says customer excellence better than an independent, third-party endorsement of your customer experience. This goes beyond testimonials to a competitively won endorsement of excellence

Celebrate Your Achievement

CX excellence is a team effort. Indeed, organisations with great CX is the result of organisational culture and conscious, sustained efforts. What better way to celebrate your every victory with the industry’s first CX award judged by your own customers?

Measure and Benchmark against the Best

What gets measured gets done. More importantly, it is crucial to look at your own performance against that of the industry and peers. As a regional, and cross-industry Awards, this program help you measure and benchmark against the best!

The World Must Know!

Great CX speaks for itself and almost inevitably results in better business performance. But why not accelerate and amplify that through a competitive awards that’s also backed by a leading CX portal and Asia’s largest B2B media group? The world must know!

Are You Qualified?



You should meet the following criteria to be eligible to participate in CXP Best Customer Experience Awards 2020™:

Are You Qualified?



You should meet the following criteria to be eligible to participate in CXP Best Customer Experience Awards 2020™:


Minimum 1 year of full operations in the market that you are entering for
Broad customer base, your top 5 customers should not constitute more than 60% of your business
A minimum of 20 named customers is required for the deployment of the CXP Velocity Survey. This can be deployed directly to the customers, or via publicly accessible sites, including social media platforms. Participants may also deploy this internally to selected customers without disclosing such details to the Organisers provided that the participants agree to conform to the Assessment Selection Guide.
Any organisation can participate - public or private, SMEs or multinationals, B2B, B2C or blended models, and any sector.