The CXP Velocity Model™


  • The next level in validation of your customer experience practices
  • Measures CX across four dimensions
  • Your results are rated against industry average, and adjusted based on physical site audit

 

The CXP Velocity Model™


  • The next level in validation of your customer experience practices
  • Measures CX across four dimensions
  • Your results are rated against industry average, and adjusted based on physical site audit

 

Deployment


Surveys are deployed to participant’s active users guided by CXP Velocity Customer Selection Guide to ensure robustness and representativeness


Validation surveys are conducted by appointed research firm to reduce incidences of internal bias.