Mike Aoki

Mike Aoki

Mike Aoki is the President of Reflective Keynotes Inc. (reflectivekeynotes.com), a training company that helps contact centers improve their sales and customer experience results. Mike was chosen by ICMI.com as one of the “Top 25 Thought Leaders for 2021.” He is a frequent contributor to “Contact Center Pipeline” magazine. He also co-authored the Amazon #1 bestselling leadership book, “Called to Action.”