Leading CMOs Prioritize CX And Innovation In Business Transformation
If it’s one thing that all executives understand now, is that businesses need to digitally transform to meet the discerning,...
Takata’s Ticking Time Bomb: Millions Of Cars With Deadly Airbags Still On Roads World-Wide
Not quite a decade ago, the potential for defective Takata Corp. air bags to explode in a crash erupted into...
Measuring Your Customer’s Experience: Transform Your Customer Service From Good To World-Class
Want to take your company from having good customer service to world-class customer service? Who doesn’t, right? Now, in order...
Malaysia Consumer Prices Rose at Slower Pace in July
Malaysia's consumer prices rose at a slower pace for a third consecutive month in July as a pandemic lockdown dampened...
The New Age Of Business ‘Creators’
You’ve heard it many times by now. Global disruption in 2020 accelerated digital transformation initiatives by five to ten years....
The Story Of Meituan: China’s Other Super-App
In recent months, the Chinese government has spent a lot of time reining in the power of domestic large tech...
Change Management And The 20/60/20 Rule
I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is...
Nearly All Of McDonald’s Paper Packaging Are From Sustainable Fiber
McDonald's Corp said on Thursday (Aug 19) it has nearly achieved its goal of sourcing all of its paper food...
Smartphone Makers Could Dominate The Automotive Industry In The Future
When Steve Jobs announced the first iPhone in 2007 and Google leaned all in on Android soon after, most of...
Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers
We are about a year plus into the COVID-19 pandemic and, much like the spread of the virus, the hit...
