How To Train Your Employees To Deal With Irrational Customer Rage
It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming...
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It appears that customer rage is at an all-time high. There is an increasing number of stories of customers becoming...
You may have already noticed that Pascal Coppens and I have launched a series of YouTube clips where we compare...
What are Micro-Moments? In any customer journey, there are countless small efforts. These include efforts from the company serving the...
In a globalized world, companies have to be aware of what their customers want and need in order to stay...
The statistics are alarming: A record-setting 1 million job openings in the US5 million workers quit just in quarter 2 of this...
This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick...
AVEVA, a global leader in industrial software, driving digital transformation and sustainability, recently announced its first SaaS offering that integrates key...
The most successful leaders don’t rely solely on data to tell them what’s happening. They take steps to put themselves...
There are no Bad Teams, Only Bad Leaders I read a great story in the book, Extreme Ownership, by Jocko Willing...
I originally published today’s post on Forbes. It appeared on their site on August 23, 2021. The Customer Success profession was born in 1996,...