FAA Orders Checks On 9,300 Boeing 737 Planes For Possible Switch Failures
The Federal Aviation Administration (FAA) on Thursday issued a directive to operators of all Boeing Co 737 series airplanes to...
India Bans Mastercard From Adding New Customers
Reserve Bank of India has indefinitely barred Mastercard from issuing new debit, credit or prepaid cards to customers in the...
Apple Plans A ‘Buy Now, Pay Later’ Service For All Purchases
Apple Inc. is working on a new service that will let consumers pay for any Apple Pay purchase in installments...
2021: 11 Digital Trends Shaping CX And Marketing
Times, tastes and trends always change. We live in an era of digital Darwinism, the evolution of technology and markets...
How Procter & Gamble Is Leveraging AI To Constructively Disrupt Supply Chain And Retail Execution
In the early days of the pandemic, manufacturers struggled to keep up as consumers changed their spending habits. Similarly, while...
Didi Warns of ‘Adverse Impact’ After 25 Mobile Apps Removed
Didi Global Inc. warned of negative impact after complying with a Chinese order to remove 25 more apps from mobile...
Singapore Airlines Enhances Customer Experience Through Live E-Shopping Onboard
Through the Thales and Airfree partnership, Singapore Airlines is the first airline to offer live e-shopping onboard via KrisShop. The...
Why Customer Experience Equals Open Mindset | Mindset & Agility – The Rocket Fuel for Customer Experience Success
This is the fourth post in a series titled Mindset & Agility – The Rocket Fuel for Customer Experience Success. To date...
Shoppers More Comfortable In The In-Store Environment, Reveals Research
A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a...
Deliver 5 Levels of Value | Team Member and Customer Experience Value
Fairly early in my career, I was fortunate to happen upon customer value theories and research conducted by Professors Sheth,...
