Five digital media tactics to use during the corona crisis
Digital channels are vital to communicate with the world and with your clients these days. Companies that invested in digital...
Uber is shifting from moving people to delivering essentials
Back in December, Uber CEO Dara Khosrowshahi was touting the broader potential of the company’s food-delivery model. “We can extend...
23 Service Improvement Tactics That Work
Reevaluation. It’s a tried and true method to improve your customer service. But how many use this often enough to...
The Zendesk Customer Experience Trends Report 2020
The Zendesk Customer Experience Trends Report 2020 highlights few key elements that drives customer success. One of it is, Customer...
HOW TO KEEP CX POSITIVE AMIDST COVID-19
Keeping a positive customer experience (CX) in the middle of the COVID-19 pandemic may require thinking outside the box a...
Customer Retention Measurement: How to Do It & What to Consider
Customers are the life-blood of any business, and organizations work hard to get them. But what about keeping them? Customer...
Demand for Coffee climbs as locked-down consumers seek caffeine fix
The coronavirus pandemic set off a scramble for coffee beans last month as roasters worked flat out to meet demand...
The 5 biggest myths about customer centricity
It always surprises me that, although we have been talking about putting the customer at the centre of a company...
Design of new breathing aid developed by Mercedes to be made freely available
The designs of a new breathing aid developed by engineers at the Mercedes F1 team, University College London (UCL), and...
6 WAYS TO CAPITALIZE ON CUSTOMER LOYALTY
Now is the time to take your customer experience to a completely different level. In the BQ (Before Quarantine) era,...
