Red Bull Business Model: Diversifying into the future
In 2019, Red Bull sold one can for almost every person on the planet. But besides selling 7.5 billion cans...
4 Customer Experience Lessons we can learn from Grab
Singapore-based super app company Grab’s success story is perhaps one of the most impressive out there. Though it started out...
The Painful Death of BlackBerry
BlackBerry was huge back in the days. Celebrities' use to love those phones, and even Barack Obama used one for...
Adobe and FedEx collaborate to drive ecommerce innovation
Adobe and FedEx have announced a new, multi-year collaboration starting with the integration of ShopRunner, a leading ecommerce platform and...
The CIO’s Evolving Role in fueling company’s Customer Experience Journey
The past year has impacted every professional — from the practitioners all the way up to the C-level. COVID-19 stressors...
Could Apple’s well kept secret, Project Titan become a reality?
Project Titan, aka The Apple Car is quite possibly the most hotly anticipated rumor of this decade and last decade....
How To Make Your Customer Experience So Good, Price Becomes Irrelevant
The key to building long-term customer loyalty is not through chasing price or luring new customers with discounts, rather it...
Rise of Emirates: From Leasing an Airline in 1985 to Transforming Dubai’s Fortunes.
Emirates, the long haul carrier known for its luxury services, has set new standards for the way we travel. In...
UPS Stock Crashed in 2014 from Investing Heavily in Customer Experience. Fast Forward to 2021, the story appears to be different.
UPS quarterly earnings which was released earlier today showed astonishing revenue for the first quarter of 2021. On their key...
6 Brands with Impressive Customer Experience Facts
On my Instagram (@StevenVanBelleghem) I started with a new content flow. On Tuesday and Thursday, I share a fun customer...
