Supply chains that will survive and win in the market
In the early days of the COVID-19 pandemic, the big concern was that the lockdowns in China might send a...
HOW TO BE PRODUCTIVE WHEN WORKING FROM HOME (WFH)
Although the speed of recent changes for us all has been breathtaking, learning how to be productive when working from...
Sparking A Renaissance In Human Interactions And Relationships: Making Media And Networks Social Again
What started as a Twitter thread evolved into this post. Human interactions have expanded online over the last two decades....
How Long Are Customers Willing to Wait?
With much of the world on lockdown due to the current COVID-19 crisis, contact centers are grappling with both increased...
Nvidia Announces Company-Wide Raises, Promises No Layoffs During Pandemic
The CEO of Nvidia, Jensen Huang, has announced that Nvidia won’t be laying off any of its employees or asking...
Five digital media tactics to use during the corona crisis
Digital channels are vital to communicate with the world and with your clients these days. Companies that invested in digital...
Uber is shifting from moving people to delivering essentials
Back in December, Uber CEO Dara Khosrowshahi was touting the broader potential of the company’s food-delivery model. “We can extend...
23 Service Improvement Tactics That Work
Reevaluation. It’s a tried and true method to improve your customer service. But how many use this often enough to...
The Zendesk Customer Experience Trends Report 2020
The Zendesk Customer Experience Trends Report 2020 highlights few key elements that drives customer success. One of it is, Customer...
HOW TO KEEP CX POSITIVE AMIDST COVID-19
Keeping a positive customer experience (CX) in the middle of the COVID-19 pandemic may require thinking outside the box a...
