The history of the Customer Success profession dates back to 1996, when a CRM vendor, Vantive, realized that their system had a high...

The online marketplace never closes. These days, if your business is to succeed at engaging and keeping customers, it’s essential...

How can we predict the future after such an unpredictable year? As challenging as it is, we must try. SMB...

Podcasts are all the rage, but podcast discovery is a challenge. Today, Spotify announced its acquisition of Podz, a startup that’s...

By now you’ve all heard the story of how the global pandemic has dramatically accelerated the adoption of digital-first behaviors...

Baidu has partnered with state-owned automaker BAIC Group to build 1,000 driverless cars over the next three years and eventually commercialize...

What once was the customer service vision statement is now called the customer experience action statement.  Why the name change?...

Would that be by cash, card or a handful of equal payments over a few months? Starrie Lee, 23, opted...

If you are a business that serves other businesses (B2B), someone’s vendor, for example, then you are always in danger...

A series of system failures that hit Japanese megabank Mizuho Bank earlier this year, including many of its automated teller...