Customer experience awareness is rising fast among French companies. Organizations are looking at each other to compete and improve their customer experience...

Romania economy has been one of the fastest growing economy in Europe over the years. But, due to lack of alternative, customers can...

The cultural diversity of United States consumers with varying needs and expectations makes it challenging for customer experience management. Consistency is the...

London Luton Airport (LLA) has been awarded the Airports Council International's (ACI) Customer Experience Level 1 accreditation, becoming the first...

In Netherlands, customer experience is strong. Amongst the leading brands, mastering customer experience is a norm. Customer expectations are high in The...

Management of customer experience continues to mature in Poland. The sector which sees high level of competition is the non-grocery retail sector. Many organizations...

Chances that you might win your customer back after a bad customer service complaint are quite slim. According to a...

Since establishing the first coffee store in 1971 in Seattle, Starbucks has fundamentally focused its attention on serving the consumer...

Customer experience in Norway has been positive for the past few years. Companies have progress in their CX initiatives despite rising customer expectations....

Joseph’s Articles on cxp.asia Imagine it is 2025 – How’s Your Customer Experience? About Joseph A. Michelli, Ph.D., C.S.P., is an...