Imagine it is 2025 – How’s Your Customer Experience?
What will customers expect and encounter when they interact with you and your business in 2025? I know that the...
4 Ways To Build A Better Loyalty Program
Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program. These points...
Apple pays US$500m to settle US lawsuit over slow iPhones
One of the best company in the world in terms of customer experience has recently found themselves in hot water....
Early EX Lessons from Emotive CX
The core principle that drives Emotive CX is that customer needs and expectations span both the functional and emotive. As...
Customer Feedback is a Gift Your Business Can’t Live Without
If you’re having a bad experience in a restaurant and decide to never return, do you tell the manager? Or...
Customize Your Customer Experience For Each Generation
If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching...
Amazon tops the best Digital Customer Experience rankings
The Verint Experience Index for Quarter 4, 2019 ranked Amazon as the number one brand for the best digital customer...
Brands To Watch In 2020
Although “20/20” usually suggests perfect vision, a lot about the year 2020 is still unclear. Certainly news in the coming...
The Personality Of Customer Experience
When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider...
Grow Through Improving Customer’s Lives: 7 Actions of the Most Admired Companies
The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They...
