CXP - Customer Experience Asia
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards
No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards
No Result
View All Result
No Result
View All Result
Home Reports

The Zendesk Customer Experience Trends Report 2020

byTeam CXP Asia
April 21, 2020
The Zendesk Customer Experience Trends Report 2020

The Zendesk Customer Experience Trends Report 2020 highlights few key elements that drives customer success. One of it is, Customer loyalty that can help drive the success of a business. The data is clear from the report:

  • 74% of customers feel loyal to a particular brand or company
  • 52% of customers report going out of their way to buy from their favorite brands

But loyalty must be cultivated and maintained—and without the right care, it’s easily lost.

Influenced by each step of the experience that customers have with your company, from marketing promotions to the transparency of pricing models, and from the ease of the sales cycle to the quality of your customer service, loyalty also extends to the experience that customers have within your actual products or services.

The survey findings underscore this reality. With the Zendesk Benchmark data index of 45,000 companies using Zendesk, this report explored how top companies provide experiences that keep customers returning and the best practices that separate the leaders from everyone else.

The Zendesk Customer Experience Trends Report 2020 is now available to download. The full report includes:

  • Key findings on customers expectations when they engage with businesses
  • The top 5 trends in the customer experience industry in 2020
  • Benchmark data from leading companies that separate from their competitors

Zendesk-Customer-Experience-Report-1Download

Source: Zendesk

Tags: Featured News
Share5TweetSharePin
Team CXP Asia

Team CXP Asia

CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.

Next Post
23 Service Improvement Tactics That Work

23 Service Improvement Tactics That Work

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

The Future Of Travel And Tourism In A Post-COVID World

The Future Of Travel And Tourism In A Post-COVID World

January 22, 2021
Top 10 Leading CX Brands In Taiwan

Top 10 Leading CX Brands In Taiwan

December 21, 2020
Simplified Customer Experience

Simplified Customer Experience

October 14, 2020
Top 10 Leading Customer Experience Brands in Hong Kong

Top 10 Leading Customer Experience Brands in Hong Kong

March 23, 2020
Top 10 Leading Customer Experience brands in Brazil 2019

Top 10 Leading Customer Experience brands in Brazil 2019

February 26, 2020
How Telecoms Can Become Pro-Active in Managing Customer Experience

How Telecoms Can Become Pro-Active in Managing Customer Experience

February 6, 2020
Load More

Asia's leading portal for customer experience news and intelligence.

Follow Us

Browse by Category

  • Airline
  • Automotive
  • Banking
  • Customer Experience
  • CX Experts
  • E-commerce
  • Food & Beverages
  • General
  • Global
  • Industry
  • News
  • Online
  • Reports
  • Retail
  • Tech
  • Telecom
  • Thought Leaders
  • Travel & Tourism
  • Uncategorized
  • Video

Newsletter

Subscribe to our mailing list to receives daily updates direct to your inbox!

  • About
  • Contact

© 2021 Customer Experience Asia. All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Video
  • CX Experts
  • Industry
    • Airline
    • Automotive
    • Banking
    • Food & Beverages
    • Online
    • Retail
    • Tech
    • Telecom
    • Travel & Tourism
  • Reports
  • Events
  • Awards

© 2021 Customer Experience Asia. All Rights Reserved.