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Top 10 Leading CX Brands in Slovakia

byTeam CXP Asia
February 26, 2020
Top 10 Leading CX Brands in Slovakia

The concept of customer experience is often discussed in Slovakia and it’s a familiar topic in many of the country’s boardroom. Yet, there are a number of brands which struggle to turn these conversations into reality. Furthermore, there are some businesses which operates in isolation resulting in a rather disconnected experience for the end consumer.  

A complete approach to cx is missing in Slovakia and there seems to be less initiative for a change compared to other countries. Customers generally don’t mind mediocre cx and are less likely to complain. This, in return, leave brands blind-sided as they do not know which key points of customer experience to improve on.  

One pillar Slovakian companies can improve on is personalization. Often, mid-size companies and start-ups do well in providing personalized experience for consumers as they are less likely to get tangled in old legacy systems and can implement innovative ways from the very beginning of their existence.

The top 10 Leading CX Brands in Slovakia are:

1. Martinus 
Industry: Non-Grocery Retail  

2. Panta Rhei
Industry: Non-Grocery Retail

3. Yves Rocher
Industry: Non-Grocery Retail

4. IKEA 
Industry: Non-Grocery Retail  

5. Dracik 
Industry: Non-Grocery Retail  

6. Starbucks 
Industry: Restaurants and fast food.  

7. Zara
Industry: Non-Grocery Retail  

8. Tchibo
Industry: Non-Grocery Retail  

9. O2
Industry: Telecoms 

10. Kaufland 
Industry: Grocery Retail  

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Team CXP Asia

CXP Asia Team strives to bring the latest Customer Experience stories and insights from around the world.

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