Ian Golding, is a Certified Customer Experience Professional and Customer Experience Specialist with over 20 years of experience working in a variety of top corporate organizations. He has published over 600 articles on Customer Experience subject and delivered keynote speeches globally. Ian was also the first person in the world to be authorized by the CXPA to teach the Certified Customer Experience Porfessional (CCXP) accreditation.
Ian’s first book was published in April 2018 – ‘Customer What?’ The honest and practical guide to Customer Experience’ – is already being well received by professionals around the world.
To know more about Ian and his work, please click this link!